I have never been so disgruntled in my whole life.
On failed trust
Two months ago, we made the mistake of purchasing Firefly air tickets from Kuala Terengganu back to Subang after our Redang trip. Mistake because not only our initial 5pm flight was delayed to 10pm ten days ago (we were still fine with this)- at the very last minute while we were on the ferry back to Kuala Terengganu from Redang island, we were notified BY A TEXT MESSAGE that the 10pm flight was pushed to ONE THIRTY MIDNIGHT.
WHAT THE HELL WERE WE SUPPOSED TO DO AT KUALA TERENGGANU UNTIL 1.30AM?! Thanks for the heads up, Firefly! Not.
The reason for the delay was because one of their planes was grounded. Apparently Firefly has only three planes and too many routes to cover, and having one plane down didn’t help. NOT MY EFFIN’ PROBLEM NOW IS IT? A simple solution could be- STOP TRYING TO GAIN EXTRA INCOME BY OVERBOOKING.
Budget airline or not, us paying customers expect and deserve PROMPT if not good service. If you’re able to pull such stunt, you’ll HAVE to face angry customers ie MY FRIENDS AND I. We are seriously this close to burning the head office down. Or filing a lawsuit. Or both.
On compensation (or the lack of it)
It was after our trip. We were tired. All we wanted to do was to go home. Of course we were furious that we were stranded, of course we demanded for compensation- and we hoped that it might be in the form of an earliest available flight out no matter if it was MAS or another airline, we’re not picky.
NO SUCH LUCK. Firefly had the audacity to tell us to write in a complaint letter and their management will DECIDE whether to compensate us or not.
WRITE IN A BLOODY LETTER?! WHAT’S WRONG WITH DEALING WITH THE PROBLEM AT THE VERY MOMENT ITSELF?! How responsible and efficient of Firefly! Not.
So we talked to Ajimat, an MAS officer we met at the Kuala Terengganu airport. He reassured us that if we purchased an AirAsia air ticket (we really had no other choice besides pulling a Terminal Man), Firefly will reimburse us for the ticket price difference. He even gave us free lunch! Such a nice man.
NOT.
Today, Suet and Barry headed to the Firefly office along with the AirAsia tickets for the claim- AND THE LADY TOLD HER THAT IT WAS NOT POSSIBLE. So they quoted Ajimat- AND MR. NICE GUY AJIMAT STATED THAT IT WAS A “COMMUNICATION BREAK DOWN”, HE NEVER SAID ANYTHING LIKE THAT.
Communication breakdown, Imma break something over his…
In conclusion
Thanks to Firefly, we have now lost RM1200 due to THEIR stupidity.
And thank goodness we hopped on to AirAsia, cos SO I HEARD the 1.30am plane could not land in the end as the Kuala Terengganu airport closes at 11pm- they did not have permission to do so in the first place. Another nice one Firefly!!!
I will be spreading the word as nobody deserves to be cheated of their time and money like that.
Other disgruntled versions:-
Tze’s
Suet’s
Aud’s
People I don’t know
Update: Su kindly wrote in to Firefly about our sorry situation heh. If you agree with her, please do help by signing and sending it to info@fireflyz.com.my thank you! Let’s teach them not to mess with us paying customers:-
Hi,
Just to let you know that I’ve personally decided to never fly with your company after reading these blog entries:
http://www.jmeei.net/blog/boycott
http://sweatlee.blorc.com/index.php/2008/07/28/firefly-sucks
http://tzeching.wordpress.com/2008/07/28/fuck-fireflyz
http://fourfeetnine.blorc.com/?p=649
Budget airlines or not, in this day and age, you can’t expect to compete in the market without the right customer service. I hope more and more blog readers find out about your unscrupulous ways and inevitably force you out of the competition. Either way, looks like your company is already heading in that direction:
http://www.google.com.my/search?hl=en&client=firefox-a&rls=org.mozilla%3Aen-US%3Aofficial&hs=7il&q=fireflyz+sucks&btnG=Search&meta=
Good luck. (Since that was the only thing that kept fireflyz in the business)