boycott fireflyJuly 28th, 2008 @ 2:39 pm
I have never been so disgruntled in my whole life.
On failed trust
Two months ago, we made the mistake of purchasing Firefly air tickets from Kuala Terengganu back to Subang after our Redang trip. Mistake because not only our initial 5pm flight was delayed to 10pm ten days ago (we were still fine with this)- at the very last minute while we were on the ferry back to Kuala Terengganu from Redang island, we were notified BY A TEXT MESSAGE that the 10pm flight was pushed to ONE THIRTY MIDNIGHT.
WHAT THE HELL WERE WE SUPPOSED TO DO AT KUALA TERENGGANU UNTIL 1.30AM?! Thanks for the heads up, Firefly! Not.
The reason for the delay was because one of their planes was grounded. Apparently Firefly has only three planes and too many routes to cover, and having one plane down didn’t help. NOT MY EFFIN’ PROBLEM NOW IS IT? A simple solution could be- STOP TRYING TO GAIN EXTRA INCOME BY OVERBOOKING.
Budget airline or not, us paying customers expect and deserve PROMPT if not good service. If you’re able to pull such stunt, you’ll HAVE to face angry customers ie MY FRIENDS AND I. We are seriously this close to burning the head office down. Or filing a lawsuit. Or both.
On compensation (or the lack of it)
It was after our trip. We were tired. All we wanted to do was to go home. Of course we were furious that we were stranded, of course we demanded for compensation- and we hoped that it might be in the form of an earliest available flight out no matter if it was MAS or another airline, we’re not picky.
NO SUCH LUCK. Firefly had the audacity to tell us to write in a complaint letter and their management will DECIDE whether to compensate us or not.
WRITE IN A BLOODY LETTER?! WHAT’S WRONG WITH DEALING WITH THE PROBLEM AT THE VERY MOMENT ITSELF?! How responsible and efficient of Firefly! Not.
So we talked to Ajimat, an MAS officer we met at the Kuala Terengganu airport. He reassured us that if we purchased an AirAsia air ticket (we really had no other choice besides pulling a Terminal Man), Firefly will reimburse us for the ticket price difference. He even gave us free lunch! Such a nice man.
NOT.
Today, Suet and Barry headed to the Firefly office along with the AirAsia tickets for the claim- AND THE LADY TOLD HER THAT IT WAS NOT POSSIBLE. So they quoted Ajimat- AND MR. NICE GUY AJIMAT STATED THAT IT WAS A “COMMUNICATION BREAK DOWN”, HE NEVER SAID ANYTHING LIKE THAT.
Communication breakdown, Imma break something over his…
In conclusion
Thanks to Firefly, we have now lost RM1200 due to THEIR stupidity.
And thank goodness we hopped on to AirAsia, cos SO I HEARD the 1.30am plane could not land in the end as the Kuala Terengganu airport closes at 11pm- they did not have permission to do so in the first place. Another nice one Firefly!!!
I will be spreading the word as nobody deserves to be cheated of their time and money like that.
Other disgruntled versions:-
Tze’s
Suet’s
Aud’s
People I don’t know
Update: Su kindly wrote in to Firefly about our sorry situation heh. If you agree with her, please do help by signing and sending it to info@fireflyz.com.my thank you! Let’s teach them not to mess with us paying customers:-
Hi,
Just to let you know that I’ve personally decided to never fly with your company after reading these blog entries:
http://www.jmeei.net/blog/boycott
http://sweatlee.blorc.com/index.php/2008/07/28/firefly-sucks
http://tzeching.wordpress.com/2008/07/28/fuck-fireflyz
http://fourfeetnine.blorc.com/?p=649Budget airlines or not, in this day and age, you can’t expect to compete in the market without the right customer service. I hope more and more blog readers find out about your unscrupulous ways and inevitably force you out of the competition. Either way, looks like your company is already heading in that direction:
Good luck. (Since that was the only thing that kept fireflyz in the business)
>:(
This is an actual blogroll (as in it literally rolls?), so don't get emo if you don't see your name, refresh!
tze
said,
July 28, 2008 at 2:48 pm
why your version so mature whereas mine like screaming bloody murder wtf
FUCK FIREFLY LA see if im ever gonna fly with u ever again! u watch out when im rich and famous imma buy over your company wtf.
aldo
said,
July 28, 2008 at 6:01 pm
should write to the press…
mama bear wtf
said,
July 28, 2008 at 7:35 pm
Since I be damn free today, I wrote an email to fireflyz telling them I’ll never fly with them. It’s in your email I bcc-ed you! Pass the email to your friends and let them all sign and send the same email to fireflyz. Spam gap gap wtf.
keshia
said,
July 28, 2008 at 8:16 pm
THAT’S TERRIBLE!
bring it to the press!
how terrible! not enough planes where got such thing!
overbooking some more!
stupid stupid airline!
hope you get your compensations, jia meei :)
jmeei
said,
July 28, 2008 at 10:31 pm
Tze: Haha I like your version ok! I felt my blood boil again when I read it wtf. Ya squash them like a bug hoho
Alda: You know what, I WILL!
Su: THANK YOU SUU <333 Ok will forward it and ya spam kao their inbox >((
Keshia: I KNOW! It’s damn dumb no sense of responsibility! Thanks Keshia I really hope I do grrr. And it’s more of the integrity of it all!
tat
said,
July 28, 2008 at 11:40 pm
yea last resort is to write to the press.
FUCK FIREFLYZ « tzeching.wordpress.com
said,
July 29, 2008 at 3:18 am
[...] here, here and [...]
mei
said,
July 29, 2008 at 8:34 am
dont angry ady la jia mei..at least now people know how suck is firefly…
cant wait to see ur post about ur redang trip!! photos photos……;)
sweatlee
said,
July 29, 2008 at 9:30 am
haha yala i cant wait to post redang pics also but thanks to tht stupid firefly my mood to write abt redang is ruined!!1
michellesy
said,
July 29, 2008 at 10:35 am
Hey hon, got your email and emailed you back.
I do agree that you should write to the press - sometimes the only thing these idiots fear is a stick. A BIG STICK, vis a vis negative publicity.
Sad, but there it is. Malaysia Boleh, eh?
Liz
said,
July 29, 2008 at 11:08 am
Man that sounds shit!
Did you have a good time at Redang though?
Bevee
said,
July 29, 2008 at 1:26 pm
Katak di bawah tempurung :( I only know there’s airasia teehee!
Okay, i’m spreading about anti-fireflyz during @ school tuhday yak yak! Should let the press know, definitely!
PS. Photos photos photos photos pweeehz! :D
Stef
said,
July 29, 2008 at 7:11 pm
Hi! a silent reader… till now. Dropped by earlier and read your post. I copied your template and sent them that email with other choice words :) I also told them that the four of you put together have huge readership and your posts will highly influence readers in and out of the country. And also that your readers are predominantly students who are probably most of their target market. Boo!! Bad service is not acceptable!
estherbobester
said,
July 29, 2008 at 11:23 pm
sent them the email =)
Lydia
said,
July 30, 2008 at 12:19 am
Goodness, right next to this tab, is a fireflyz tab which I have just opened to book tickets to Redang later next month -_________-.
Thank goodness I read your blog in time!
I emailed them personally, and sent a copy to you. I hope the six of you would be rightly compensated and would receive a proper apology from them soon. Do keep us updated.
jmeei.net » Blog Archive » Club Trip ‘08
said,
July 30, 2008 at 2:28 am
[...] contrast to the angry post below, here are some happy photos from the weekend getaway! However it slipped my mind to bring the [...]
jmeei
said,
July 30, 2008 at 2:43 am
Mei: Haha yeah but sigh I dunno I don’t want them to get away with it just like that! There you go they’re up :D
Suet: YA DAMN ANGRY @#@#$
Michellesy: I saw it thank you babe you’re the best I really like it! :) Yeah we’re still in the midst of planning our strategy jengjengjeng
Liz: Yeap I did! Has Tat sent you the photos yet? Cos they’re on his laptop
Bevee: Thanks for spreading the word! And there you go
Stef: Hello Stef! Thanks so SO much for the support I’m really glad you feel this way too :) :) Exactly boo to bad service!!!
Estherbobester: Thanks so much! :) :)
Lydia: Haha oh no yes I really hope you don’t get cheated the way we did! Thanks Lydia I’m sure we will if we have such nice supporters like you guys!
Eileen
said,
July 30, 2008 at 7:25 pm
Hi,
Go to Trade and Consumer Affair and lodge a complain. Bring them on to COnsumer Court and get compensation. Fight for your right my friend. I have had my case w another company and they compensated me because i complained to the ministry
jmeei
said,
August 1, 2008 at 1:28 am
Eileen: Hey Eileen, thanks for your feedback! :) Well we’re in the midst of discussing compensation with Firefly, but lodging a report with the Tribunal Consumer court is still an option. Good for you for fighting for your case!
valuelife
said,
August 15, 2008 at 5:19 pm
hi jmeei,
i believe u r d most patient person compared to ur disgruntled frens. Good!! How you do that?? Mind to share??
jmeei
said,
August 19, 2008 at 4:28 pm
Valuelife: Thanks much but in fact I’m every bit as disgruntled as they are! Hmmn I take a deep breath? :D
valuelife
said,
August 21, 2008 at 11:19 am
a looong deep breath?? haha…lol..keep it up!!most patient should be replaced by good tempered. Cheers!!